Return or Complaint

We are confident in the quality of our articles, which is why we provide you with an extended period of 30 calendar days to return the purchased items. You have the right to withdraw from this contract and return the purchased goods, without specifying reasons, within 30 calendar days from the date of receipt of the relevant products. In order to exercise your right of withdrawal, you must provide us with the following information: Your name, address, bank account, phone number, email address, and information on your decision to cancel the contract with an unambiguous application (such as a letter sent by post , fax or e-mail). To keep the time limit for withdraw, it is sufficient to send your notice on the exercise of the right of withdrawal before the expiration of the withdraw period and to return the purchased product.

We look forward to returning the goods without undue delay and, in any case, no later than 14 days after the day you informed us of your refusal of this contract, but no later than 30 calendar days from the delivery date.

It is imperative that the purchased products are in perfect condition, with a label, without their original packaging being damaged and not being used. Return is allowed only on products which have not undergone any treatment such as washing, ironing or other procedure to change their original commercial appearance. The goods must be accompanied by their original accessories (belts, brooches, necklaces, etc.) if they were available at the time of their delivery.

The cost of returning the goods is entirely at your expense.

If you cancel this contract, we will refund your bank account, which in any case will not be associated with any additional costs for you. We will do so without undue delay and in any case not later than 7 calendar days from the date we received the returned goods.

In the event that a discrepancy is found to be in our fault, between the ordered and received from you goods, we will reimburse the delivery costs you have made (except for additional costs associated with a delivery method other than the cheapest standard delivery method offered by us).

Please keep your cash receipt/payment document. For all exchanges and/or returns, a cash receipt is required.

We reserve the right to modify these terms and conditions for which we will post a notice on elook.eu. All amendments will apply to new contracts concluded after the day the changes take effect.

As stated in the "Delivery Terms" You have the right to cancel a purchase and return a purchased item without giving any reason within 30 calendar days from the date of receipt of the relevant product.

In order to exercise your right and to make your decision of refusal unambiguously, you must complete and send the following contact form: http://elook.eu/account/return/add